This policy explains how PT Nia Trans Khatulistiwa processes personal data when you use the website, contact us, or place an order.
1. Data we process
- Identity and contact data: name, company, email, and phone/WhatsApp number.
- Order data: products, quantities, delivery address, notes, and payment preference.
- Communications: WhatsApp messages, emails, and customer-service history.
- Limited technical data: IP address, device/browser type, and security logs that may be recorded by our hosting provider.
2. Purposes and legal basis
Data is used to answer enquiries, process and deliver orders, prepare quotations, meet legal/accounting duties, prevent fraud, maintain security, and improve our service. Processing is based on consent, transaction performance, legal obligations, and/or appropriate legitimate interests.
3. On-device storage
The website uses browser local storage to retain your bag and language choice. This data remains on your device until the browser removes it, it is cleared after certain steps, or you delete it.
4. Data disclosure
Necessary data may be shared with hosting, WhatsApp/Meta, email, payment, courier/logistics providers, professional advisers, or authorities where legally required. We do not sell your personal data.
5. Retention and security
Data is retained only as long as necessary for transactions, service, security, accounting, and legal obligations. We apply reasonable administrative and technical safeguards, but no internet transmission is completely risk-free.
6. Your rights
Subject to applicable law, you may request information, access, correction, updating, deletion, withdrawal of consent, restriction or objection to certain processing, and a copy of your data. Some requests may be limited by legal duties or transaction-resolution needs.
7. Transfers and third-party services
Using WhatsApp, email, hosting, or other services may involve processing by third-party providers, including outside Indonesia, under their policies, safeguards, and applicable law.
8. Children
The website is not intended to knowingly collect children's data without the involvement of a parent or lawful guardian.
9. Contact
Privacy requests may be sent to sales@transkhatulistiwa.com. We may request identity verification before fulfilling a request.