These terms govern the use of www.transkhatulistiwa.com and purchases of stationery and office supplies from PT Nia Trans Khatulistiwa (“we”, “us”). By using the website or submitting an order, you agree to these terms.
1. Product information
We aim to display product names, specifications, images, prices, and availability accurately. Images are representative; minor colors and details may differ due to screens, production, or supplier availability. Catalogue prices are estimates and are reconfirmed before payment.
2. Orders and confirmation
A summary submitted through the website is an order request, not final acceptance. An order becomes binding after stock, shipping, total payment, and other details are confirmed by us in writing and payment is received.
3. Prices and payment
All prices are in Indonesian Rupiah. Shipping, special services, taxes, or other applicable costs will be disclosed before payment. Customers must only use payment methods and bank details confirmed through our official channels.
4. Delivery
Delivery estimates are provided after address, stock, and order size are confirmed. Courier delays or events beyond our reasonable control will be handled through communication and tracking assistance, but arrival dates are not absolute guarantees.
5. Cancellations and returns
Orders that have been paid and entered processing are non-refundable and cannot be cancelled, except for incorrect, damaged, or defective goods under our Refund Policy and mandatory consumer rights.
6. Business and custom orders
Custom, personalized, procurement, or high-volume orders may be subject to a quotation, minimum quantity, schedule, deposit, and additional terms agreed in writing.
7. Website use
You may not misuse the website, attempt unauthorized access, submit false information, or use our content for unlawful purposes. Our brands, designs, text, and website materials are protected under applicable law.
8. Limitation of liability
To the extent permitted by law, our liability for an order is limited to the value of the product in dispute. Nothing in these terms limits rights or remedies that cannot lawfully be excluded under Indonesian law.
9. Governing law and disputes
These terms are governed by the laws of the Republic of Indonesia. We prioritize good-faith discussion. If unresolved, the parties may use dispute-resolution mechanisms available under applicable law.
10. Contact and changes
We may update these terms by changing the effective date. Questions may be sent to sales@transkhatulistiwa.com or WhatsApp +62 811-1291-906.